Frequently asked questions

What are crochet braids?


Crochet braids are a protective hairstyle technique where hair is looped or tied to cornrows. It is very similar to tree braids except that the hair is braided first, then the crochet hair is added.




What is meant by knotless crochet braids?


Knotless crochet braids is a technique designed to create an invisible part for a more natural look. No crochet knots are seen unless the hair is flipped over. Lastly, all of the client’s hair is braided.




What is PhirstLadey’s Crochet Frontal?


PhirstLadey’s Crochet Frontal is a special technique designed by PhirstLadey to resemble clients’ natural edges for the purpose of pulling the hair back or into a ponytail. It is very similar to the theory of a lace frontal. All of the client’s hair is braided.




How much do you charge for crochet braids?


There is no specific price for crochet braids. Prices vary based on the hairstyle selected at booking. For specific prices please refer to the “Appointments” tab.




How long will the crochet braids last?


Crochet braids can last from 6 weeks to 3 months with proper care. Hairstyle longevity is highly dependent on the client as well as the hair/hairstyle in question.




How do I maintain my crochet braids?


It is very important to cover your hair with a bonnet or scarf at night before bed. For some styles you will be required to trim the hair as needed. It is also very important to moisturize your scalp with oils or hair grease while wearing crochet braids.




Can I wash my crochet braids?


While I do not advise it, crochet braids can be washed at your own risk. However, due to the fact that the hair is synthetic, the hair may tangle and curls may be lost. If you wash your crochet hair, let it air dry. Heat causes synthetic hair to straighten.




Can I blow-dry and/or press my crochet braids?


Heat causes synthetic hair to become straight and shiny. Therefore, if the hair was curly it will be straightened and may require a re-curl to get it back to its original state. If you have straight hair, blow-drying on low heat will help the hair to become straight and silky. Be careful when using a flat iron and/or curling iron, direct contact with the synthetic hair may cause the hair to melt or burn.




What kind of hair is used for your crochet braids?


All of the hair used for my styles are synthetic hair. Please be advised that the specific brand name may not be revealed due to PhirstLadey’s trade secret policy.




Do you add extensions (braiding hair) to your braids?


Yes, I add extensions to thinning, damaged, or short hair. There is no additional fee for this service.




Do you use human hair?


No. It is very difficult to do crochet braids with human hair since the texture can be very silky. However, PhirstLadey will continue to search for the best quality hair for clients.




Can I bring my own hair?


You are required to bring your own hair for styles such as the crochet box braids and twists. If you have purchased some form of curly hair and you would like to use it, please contact PhirstLadey before booking an appointment. Not any hair can be used for crochet braids.




Do you remove crochet braids for clients?


Yes, I do remove crochet braids for clients. A small fee is charged. If you have an upcoming appointment you must contact PhirstLadey early to schedule a separate appointment to remove your crochet braids.




Do you fix crochet braids done by another stylist?


No, unfortunately I don't. The reason is because I use very particular braid patterns for my crochet techniques. Therefore, adding more hair or trimming/shaping the hair will not automatically correct the hairstyle. I recommend taking the hair down and having it completely redone.




How do I remove my crochet braids?


To remove your crochet braids, first use a scissors to cut the crochet hair about an inch from cornrows. Then, pull the knots out. For best results, use a crochet needle or pointed tooth comb to help lift knots. When you have successfully removed all of the hair, start unbraiding cornrows. If you are still having trouble schedule a Take Down.




Do you travel?


I travel to other states upon request of at least 10 clients. A travelling fee will apply. (I do not travel to individual homes throughout Atlanta to service clients).




What are your operating hours?


My operating hours are Tuesday through Saturday, 10:00am - 9:00pm.




Do you service children?


Yes, I service children ages 13 and up. Prices are the same for children, no exceptions.




How do I book an appointment?


To book an appointment, click on the "Appointments" tab.




Do you accept walk-ins?


No walk-ins. I service clients by appointments only. You can request a last minute appointment online. A confirmation email will be sent to you if a time slot becomes available.




Is the hair included in the price of the hairstyle?


Hair is included for some hairstyles, specifically PhirstLadey’s specialty hairstyles. Some hairstyles that do not include hair are the crochet box braids, Senegalese twists and faux locs. For verification, please read the hairstyle description.




Is my deposit applied to the cost of my hairstyle?


Yes, the deposit will be deducted from the total price of the hairstyle and the balance has to be paid on the day of your appointment.




Is my deposit refundable?


No, all deposits are non-refundable. No exceptions.




What if I need to reschedule or cancel my appointment?


To reschedule or cancel your appointment, retrieve your email confirmation and click on the change/cancel appointment at the bottom of that email. From there you can change your appointment to a future date, or cancel if needed.




Can I transfer my deposit to a friend/family member?


No, sorry for the inconvenience.




May I bring a friend with me?


If you need to bring someone with you (child, husband, etc.) to your hair appointment please let me know upon booking. I will not accommodate any additional guests without prior notice. Please be guided accordingly.




Do you have a late fee?


Yes, there is a $10 fee that will be charged if you arrive more than 15 minutes late. Absolutely no exceptions. To avoid the late fee, please be on time.




What form of payments do you accept?


Initial deposits are made online to secure your appointment. The balance for your hairstyle is due upon completion of the appointment. Balance due can be paid in cash, cashapp, or zelle.




Do you wash/shampoo hair?


No we do not wash/shampoo hair.




What do I need to do before my appointment?


Before you arrive for your hair appointment, please wash and lightly blow dry your hair. Ensure that your hair is clean and detangled. Do not straighten or press your hair.




What is the return policy?


All orders are final; absolutely no returns are accepted. Please read the item description thoroughly and if need be, contact PhirstLadey to ask questions before purchasing.




What kind of wig is it?


All wigs are created using the crochet method. The hair is not on a track and it does not have any lace. Wigs are not custom made or guaranteed to fit as shown in the picture. Everyone has a different frame.




How do I take care of my wig?


Always braid your hair down and wear a stocking cap before putting the wig on. When you are not wearing the wig, keep it pinned to a Styrofoam head and stored in a safe place.




How long will the wigs last?


All wigs will last from 6 weeks to 6 months with proper care. Depending on the wig purchased, some will last longer than others.




How will I know if the wig will fit my head?


The wig cap used to make the wigs are stretchable, and breathable allowing for multiple head sizes.




What kind of hair was used to create the wig?


Due to PhirstLadey’s trade secret policy, the hair used to make the wigs cannot be disclosed. However, it is important to know that the hair is synthetic.




Where do you ship to?


Shipping is only provided to customers within the continental United States, Puerto Rico and U.S. Virgin Islands via USPS Priority mail. If you would like your order to be expressed, you can pay the additional shipping fees.




What is the estimated processing time?


For crochet wigs, it will take 5-10 business days to process your order. Wigs are made upon ordering and are not stored in a warehouse. If you would like to order a wig for a special event, please order at least a week in advance.




Will I be notified when my order is shipped?


Yes, you will be notified and your tracking number will be provided.





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